HR Management System

A comprehensive workforce platform for managing employees and volunteers, including holidays, sickness, training, and compliance

THE BRIEF

The client required a full HR management system to centralise the management of both employees and volunteers, streamlining processes such as holiday management, sickness tracking with Bradford Factor, training administration, inbuilt examinations, holiday calendars, personnel records, and an employee and volunteer self-service portal.

Introduction

The organisation needed a unified way to manage both employees and volunteers, each with different roles, responsibilities, and compliance requirements. Existing processes were fragmented, making it difficult to maintain accurate records, track training, and manage availability.

Axisware was engaged to deliver a bespoke HR solution capable of handling the nuances of a dual workforce, providing a single platform for managing all personnel-related activities.

The Client

The North Yorkshire Moors Railway (NYMR) is one of the UK’s leading heritage railways, supported by a large and diverse workforce of paid staff and volunteers. Managing both groups effectively is critical to maintaining daily operations and delivering a high-quality visitor experience.

Solution

We developed a tailored HR management system designed to support both employees and volunteers within a single, cohesive platform. The system included:

  • flexible profiles to manage both employee and volunteer records
  • holiday and availability management with approval workflows
  • shared holiday and rota-style calendars for planning
  • sickness tracking with Bradford Factor calculations for employees
  • training and competency tracking across all personnel
  • inbuilt examinations and assessment recording
  • centralised personnel records and history
  • a secure self-service portal for both employees and volunteers

The system was built to accommodate different rules, permissions, and data requirements for each group, ensuring accuracy while maintaining a consistent user experience.

Benefits

  • Single system to manage both employees and volunteers
  • Improved visibility of workforce availability across all roles
  • Better coordination of operational and volunteer resources
  • Accurate sickness monitoring with Bradford Factor reporting
  • Enhanced training and compliance tracking across the organisation
  • Reduced administrative effort through automation and centralisation
  • Improved engagement through self-service access for all users
  • Scalable platform to support future growth and organisational needs

Conclusion

The bespoke HR management system provided the North Yorkshire Moors Railway with a powerful and flexible platform to manage its unique workforce structure. By supporting both employees and volunteers within a single system, Axisware delivered a solution that improves efficiency, enhances visibility, and supports the continued success of the railway.

Project Details

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